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Nigerian Banks Detect 46% eFraud via Customer Complaints

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About 46% of cyber incidents are detected through customer complaints, according to Nigerian Cyber Threat Barometer report 2014

This was disclosed by Bukola Smith, head, Payment Sub-committee, Committee of internal Auditors of Banks at E-PPAN 5th e-fraud conference in Lagos, while discussing the “Industry Role And Responsibility In The Criminal Justice Process Of Electronic Fraud”, adding that insider collusion with external parties is identified as one of the likely sources of cyber security breaches in the Nigerian financial services sector.

Smith who doubles as the divisional head, Group Internal Audit, FCMB, said that report shows top cyber vulnerabilities include lack of awareness amongst customers and employees and social engineering, identity theft and social media are the top emerging threats to Cyber security in Nigeria.

She said, “Financial services and banking today is no longer confined to the Banks’ business premises.  Most banking transactions are carried out online over the internet or via the use of technologies such as ATM, PoS, Mobile Banking, electronic funds transfer etc.  In view of the CBN financial inclusion strategy, Agent banking and virtual banking are being imbibed in Nigeria.

“However, this rapid technological evolution now poses significant threats to the electronic payments ecosystem which has resulted in various forms of cybercrimes in Nigeria. Since money is now online and in cyberspace, it is only natural that it will attract the attention of criminals.

“The criminal justice process in Nigeria in relation to electronic frauds is evolving with relevant laws still being enacted and law enforcement agencies and judicial system still in the process of understanding the technicalities of the issue”.

She said that cyber security is becoming so complicated that one could argue that complexity is one of the country’s biggest security challenges.

Smith added that the evolving trends of mobility, social media, cloud-computing and advanced targeted attacks are driving this complexity.

She harped on the “Importance of continuous collaboration between all parties in the ecosystem as e-frauds encompass all parties not just the financial institutions”.

The current challenges in prosecution of electronic fraud cases, she said, include “Lack of digital evidence due mostly to deficiency of expertise in Digital forensics and as such not having adequate evidence to prosecute fraudsters that are apprehended and charged to court;

“Slow process of prosecution by law enforcement authorities.  In addition to clearly setting out which of the law enforcement authorities is saddled with the responsibility of prosecuting e-fraud cases in view of technical know how to handle such cases

“Lack of Cybercrime law – The Senate passed the Cybercrime Bill in October 2014

“Inadequate collaboration and information sharing by parties in the e-payment ecosystem to encourage knowledge sharing amongst all members on current fraud trends  to enable a proactive approach;

“Poor fraud reporting culture due to perceived reputational damage or loss of customers fear of regulators and lack of confidence in law enforcement agencies;

“Lack of centralized fraud management system – this is being currently developed by NIBSS; Insufficient background checks for Bank employees especially contract staff; lack of Identity Management System in the country – Will be partly addressed by the CBN BVN project and lack of legal Arbitration system on resolution of issues on e-frauds between banks and customers”.

To address the challenges, Smith listed some of the processes adopted by the industry to include, “The committee of Chief Internal Auditors of Banks (CCIABN) is working with E-PPAN and other industry groups to set up a central taskforce for coordination of e-fraud investigations and prosecution; Providing adequate support to the law enforcement authorities ( engaging, training etc.); Continuous customer education ( balancing act between protection & convenience e.g. device authentication) and the need for continuous improvement in risk management systems based on finding from investigation of e-fraud cases”.

Other ways include improving skills of staff on evidence gathering and digital forensic investigations; pushing for the establishment of Special courts for quick adjudication of fraud cases; pushing for greater collaboration with Telecos and setup a framework for carrying out detailed background checks on employees of all parties involved in the e-Payment ecosystem.


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E-Financial

Nigerians Pay Five Levies for Electronic Transactions

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A bank customer in Nigeria pays as much as five different charges electronic transactions on one account and Netizens are not happy about it.

Nigerians Pay Five levies for Electronic Transactions

Only on Monday, Central Bank of Nigeria (CBN), added another 0.5 per cent cybersecurity levy to be charged on select bank transactions.

However, the apex bank exempted loan disbursements and repayments, salary payments, intra-account transfers within the same bank or between different banks for the same customer, and intra-bank transfers between customers of the same bank from the levy.

Also exempted from the levy were inter-branch transfers within a bank, cheque clearing and settlements, ⁠Letters of Credits, ⁠and Banks’ recapitalisation-related funding only bulk funds movement from collection accounts, savings, and deposits, including transactions involving long-term investments, among others.

But below is the list of charges Nigerians have to pay whenever they make electronic transfers.

  1. Cybersecurity levy

N5 is charged on the transaction of N1,000

N50 is charged on the transaction of N10,000

N500 is charged on the transaction of N100,000

N5,000 is charged on the transaction of N1,000,000

N50,000 is charged on the transaction of N10,000,000

  1. Transfer fee

N10 is being charged on the transaction below N5,000

N25 is being charged on the transaction between 5,001 and N50,000

N50 is being charged on transactions above N50,000

  1. Stamp duties

N50 is being charged on transactions between N10,000 and N10,000,000

  1. Short Messaging Service (SMS)

N4 is being charged on each electronic transfer notification

(Customers who use e-mail-only notification are not charged for this service)

  1. Value Added Tax (VAT)

N0.75 is being charged on the N10 transfer fee

N1.875 is being charged on the N25 transfer fee

N3.75 is being charged on the N50 transfer fee.

 

 


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E-Financial

AMMBAN Decries CBN Directive on CAC Registration of PoS Operators

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Association of Mobile Money and Bank Agents of Nigeria (AMMBAN) has frowned at the recent directive by Central Bank of Nigeria that Point of Sale terminal operators should register with Corporate Affairs Commission by July 7, 2024.

They argued that implementing the directive will put over 70 percent of PoS operators out of business thereby frustrating financial inclusion initiative of the federal government.

Mr. Fasasi Atanda, national president, AMMBAN, said that the directive contradicts the current CBN agent banking regulations which clearly allow individuals to be onboarded as agents under the sub-agent category.

“Currently Nigeria has over 1.8 million agents in which over 70 percent are sub-agents without registered businesses, operating under agent network – super agent arrangements. They are the most penetrating channel of financial inclusion. Now, we want to eliminate them with CAC registration,” he stated.

It would be recalled that the Federal Government through the Corporate Affairs Commission on Monday issued a two-month registration deadline to Point of Sales companies, to register their agents, merchants, and individuals with the commission in line with legal requirements and the directives of the Central Bank of Nigeria.

The agreement was reached during a meeting between Fintechs and the Registrar-General CAC, Hussaini Ishaq Magaji, in Abuja.

Speaking at the meeting, the CAC boss said the measure aims at safeguarding the businesses of Fintech’s customers and strengthening the economy.

He further stressed that the action was equally backed by Section 863, Subsection 1 of the Companies and Allied Matters Act, CAMA 2020 as well as the 2013 CBN guidelines on agent banking.

The CAC boss said the timeline for the registration, which will expire on July 7, 2024, was not targeted at any groups or individuals but genuinely aimed at providing protection for businesses.


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UBA Consolidates Gains as Gross Earnings Rise by 110 Percent, Profit Hits N156Bn

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United Bank for Africa Plc (UBA), Africa’s Global Bank , has released its financial results for the first quarter ended March 31st, 2024, showing very strong growth across key performance measures.

Oliver Alawuba, GMD, UBA Group

The Group’s results, which were released to the Nigerian Exchange Limited (NGX) on Friday May 3rd, 2024, saw outstanding year-on-year increases: Gross Earnings rose by 110%, from N271.1billion to N570.2 billion; Interest Income grew by 130%, to N440.7 billion. Operating Income increased by 115%, from N175.7 billion in 2023, to N378.59 billion.

Further consolidating the record performance delivered in the Group’s 2023 Full Year Audited Financials, UBA again saw Profit Before Tax rising significantly by 155% from N61.7 billion in Q1 2023, to N156.34 billion in Q1 2024; while Profit After Tax jumped from N53.5 billion to N142.5 billion, representing an impressive rise of 165% year-on-year.

Commenting on the results, Oliver Alawuba, group managing director,  UBA, said the Group delivered strong first quarter performance, building on the solid momentum of 2023, as well as the ongoing execution of its long-held strategy of customer focus, geographic diversification and effective risk management and governance.

He said, “Our record Q1 profit before tax was delivered with triple digit gross earnings growth, supported by very strong interest and non-interest income. Fees and Commissions rose by 118% year-on-year on the back of improved efficiencies and continued digital adoption. This has helped drive improvement in efficiency and customer satisfaction, with the Group’s cost-to-income ratio held at 57.8%.”

“The Group’s balance sheet grew steadily with Total Assets increasing by 23% to N25.4 trillion. Customer deposits closed at N18.4 trillion, recording a 23% increase year-on-year, largely attributed to growth in current accounts and savings accounts.”

“Our unwavering commitment to sound governance, robust risk management, and financial strength positions us for continued growth, while we contribute meaningfully to inclusive economic development across our network.”

Also speaking on the performance, Ugo Nwaghodoh,  executive director, Finance and Risk, said the Group’s operating results for the quarter showed the actions taken to enhance the Group’s performance continued to deliver.

He said, “Our first quarter results highlight our relentless customer focus and the strength of UBA’s geographic and product diversification, with good performance across all our regions. We continue to differentiate ourselves across all key financial metrics, with a keen focus on high-quality risk adjusted revenues and cost discipline, while maintaining very sound asset quality.“

“We remain committed to reducing both interest expense and operating expenses and expect to make steady progress as we move through the year toward our stated profitability targets,” Nwaghodoh stated.

United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty-five million customers , across over 1,000 business offices and customer touch points, in 20 African countries and across 4 continents.

With presence in the United States of America, the United Kingdom, France and the United Arab Emirates , UBA connects people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.


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