Telecom
Zoho Unveils Early Access to CRM for Everyone, Zoho Apptic & Catalyst

Zoho Corporation, a leading global technology company, today announced early access to Zoho CRM for Everyone, a new set of industry-first capabilities aimed at democratising CRM to all teams involved in customer operations activities.

The company also unveiled significant enhancements to its offerings for professional developers and app development teams. These include early access to new services within Catalyst, the company’s pro-code full-stack development platform, and the general availability of Zoho Apptics, an application analytics solution that enables developers to track the in-app usage and performance of applications built on iOS, macOS, Android, and other platforms.
“Businesses are looking for unified solutions that help them optimise for value, maximise their competitive advantages, and tap into new market opportunities amid tough economic conditions,” said Kehinde Ogundare, Country Head, Zoho Nigeria. “At Zoho, we’re focused on continuously deepening our current offerings and expanding others to serve business needs. Zoho CRM for Everyone, for instance, is the first true democratisation of the CRM paradigm and helps unify all customer operations teams onto the CRM to deliver better customer experiences. Likewise, the upgraded Catalyst and the privacy-focused Apptics solution work hand-in-hand to deliver an unmatched developer experience from concept to code, and deployment to analytics.”
Zoho CRM for Everyone
Zoho CRM is one of the top selling products in Nigeria. The product recorded a 60% YoY growth in 2023 in the country.
Zoho CRM for Everyone allows sales teams, the primary custodian of customer relationships, to communicate and coordinate with other customer-facing teams from a single place—the CRM application—instead of holding fragmented discussions. It enables account managers, for example, to pull in a solutions engineer to coordinate a product demonstration for a customer. A marketer can perform win-loss analysis for specific deals. A community specialist can manage advocacy engagements like case studies. They may all use different core applications for deep work but can now converge on the CRM for managing shared responsibilities towards the customer.
Besides opening up CRM access cross-functionally, Zoho CRM for Everyone also empowers every team to manage their own workflows autonomously within the corporate IT framework. The new capabilities stand to improve visibility for every stakeholder in the customer journey, mitigate gaps in coordination, reduce turnaround time, and improve the quality of the customer experience.
To make CRM for Everyone possible, the following capabilities have come together in Zoho CRM:
● Team Modules and Requesters: Under team modules, business teams can create their own team-level data modules (in addition to organisation-level modules) by themselves while being governed by IT teams. Requesters is a new user profile in Zoho CRM that allows a team member to raise a request for colleagues in different teams and track the request status.
● Refreshed User Experience: To enable this fundamental shift in usage, the interface of Zoho CRM has been redesigned for better usability across roles and functions. With this release, Zoho CRM is also making a major stride in accessibility with capabilities covering areas like vision, motor activity, and interactions.
New Custom App Development Capabilities in Catalyst
Building custom solutions out of a disparate mix of tools has consistently been a source of frustration for developers. Catalyst unifies pro-code development efforts and streamlines the entire lifecycle by abstracting away complexities, providing pre-built components, and offering a comprehensive suite of developer tools.
Catalyst’s newest offerings, available under early access, expand on developer logic, design, and delivery:
● Signals: Routes events from sources like Zoho services, third-party sources, or custom applications to handlers (like Catalyst Functions, Circuits, etc.) using topics and subscriptions.
● NoSQL Database: Allows users to store structured, semi-structured, and unstructured data while supporting diverse data types and scaling dynamically with high performance.
● Slate: A fully managed frontend platform that lets developers easily build highly customised interfaces that leverage frameworks such as React.js, Next.js, Sveltekit, etc.
● CI/CD Pipeline: Automates tests and builds for continuous delivery pipelines, streamlining development workflows for faster time-to-market.
Catalyst seamlessly integrates with the Zoho ecosystem and third-party applications, enabling developers to leverage existing infrastructure and data sources. The platform stands out with its transparent and cost-effective pricing model, empowering organisations of all sizes by eliminating hidden fees and offering predictable, scalable pricing.
Privacy-Friendly Application Analytics:
Zoho Apptics delivers an extensive digital analytics platform designed for every stakeholder involved in application development and management. The solution consolidates analytics across app usage, performance, user engagement, and growth metrics into a centralised console, then synthesises these multifaceted data streams into actionable insights presented visually in dashboards and reports.
This unified view empowers organisations to make informed decisions, optimise app experiences, drive user engagement, and fuel sustainable growth throughout the application lifecycle. Apptics provides multi-platform analytics support, covering Android, iOS, macOS, tvOS, watchOS, iPadOS, Windows, React Native, Flutter, and Unity, with web analytics capabilities coming soon.
Apptics stands out by offering a unique capability to prompt Android and iOS users for app ratings and updates directly from the Apptics console. Integrated app store reviews management helps in streamlining the process of analysing user sentiment. Additionally, Zoho Apptics prioritises data privacy and security, exceeding industry best practices and regulatory compliance standards. User information is safeguarded behind encryption and access controls, ensuring analytics insights are leveraged responsibly without compromising individual privacy.
Pricing and Availability
Starting today, early access to Zoho CRM for Everyone is available upon request for Zoho customers worldwide. Zoho will be releasing additional capabilities to CRM for Everyone over several weeks during the early access phase.
Catalyst offers a generous Free Tier that renews monthly, alongside options for a pay-as-you-go model and subscription-based pricing. The new features are now available for early access, and interested users can sign up by visiting Zoho’s Catalyst page. Apptics is globally available now and offers a free plan and a pro plan starting at NGN18600 per month, when billed annually.
Telecom
Canal+ Unveils €100m Rescue Plan to Revive MultiChoice after Subscriber Slump

French media group Canal+ has announced a €100 million turnaround plan to revive growth at MultiChoice, Africa’s largest pay-TV operator, after the DStv owner lost hundreds of thousands of subscribers and suffered a decline in revenue in 2025.

MultiChoice
The move follows Canal+’s full takeover of the South Africa-based broadcaster, which has been squeezed by weaker household purchasing power across Africa and intensifying competition from global streaming platforms.
According to Canal+’s latest financial disclosures, MultiChoice ended 2025 with 14.4 million subscribers, down from 14.9 million a year earlier, while revenue fell 6 per cent to €2.4 billion.
Adjusted earnings before interest and tax dropped 14 per cent to €159 million, prompting Canal+ to describe 2025 as “another challenging year” marked by falling subscriber numbers and an unsustainably high cost base.
The group cited currency depreciation in key markets such as Nigeria and persistent electricity shortages as major headwinds making it harder for households to maintain pay-TV subscriptions.
Canal+ also pointed to problems at Showmax, MultiChoice’s streaming service, describing one of its key contracts as an “expensive failure” and confirming that the arrangement is being shut down as part of a wider refocus on the core pay-TV business.
Under the new “boost plan,” which will roll out from 2026, Canal+ aims to restart subscriber growth and improve profitability across MultiChoice’s footprint by investing in content, pricing, distribution and sales.
On content, the French group says it plans to assemble the “best content on the African continent” by blending premium international programmes with more locally produced films, series and sports tailored to African audiences.
It will also simplify subscription packages and adjust pricing structures to make DStv and related offerings easier for customers to understand and afford.
To expand reach, Canal+ intends to subsidise hardware such as decoders and satellite dishes, lowering entry costs for new users.
In addition, the company will recruit more than 1,000 sales staff across African markets as it shifts MultiChoice towards a more aggressive, “sales-focused” model designed to win back and attract subscribers.
Alongside this investment push, Canal+ is embarking on significant cost-cutting measures, including a voluntary severance plan for some MultiChoice support staff and a restructuring of Irdeto, its technology and cybersecurity subsidiary.
Canal+ now expects to generate over €250 million in synergies by 2026, up from an earlier €150 million estimate, driven by the shutdown of loss-making Showmax contracts, operational restructuring at MultiChoice and rationalisation of company-owned properties.
The cost of delivering these savings is projected at between €70 million and €100 million. Despite the planned reforms, the group still anticipates a slight further decline in MultiChoice’s subscriber base in 2026, though the pace of losses is expected to slow, with adjusted earnings before interest and tax forecast to rise modestly to about €170 million as cost savings begin to offset weaker revenue and higher expenses.
Canal+ gained effective control of MultiChoice on 20 September 2025 after acquiring a majority stake, later buying out remaining shareholders and delisting the company from the Johannesburg Stock Exchange in December 2025.
The French media group has said it intends to complete a secondary listing on the JSE before June 2026 to reinforce its presence in Africa’s fast-growing media and entertainment market.
The €100 million boost plan underlines the mounting pressure on traditional pay-TV operators across the continent as currency weakness, rising living costs and rapid expansion of streaming services force a strategic rethink of legacy television business models.
Telecom
NCC Orders Telcos to Report Cyberattacks Within 4 Hours from 2027

Starting February 2027, Nigerian Communications Commission (NCC), has mandated mobile network operators and other communications service providers to notify it within four hours of detecting any cyberattack.

This is aimed at strengthening the protection of telecom infrastructure and subscriber data.
The directive is contained in the Cyber Resilience Framework for the Nigerian Communications Sector (CRF-NCS) released by the NCC last month.
According to the NCC, the rule will take effect in February 2027, giving operators a year to put in place the necessary monitoring and reporting systems.
Under the framework, telecommunications companies must alert the regulator within four hours of detecting a cyber incident and continue to provide updates every four hours until the situation is contained.
Operators are also required to submit a confirmation report within 24 hours through a dedicated reporting portal.
The commission said the framework is designed to strengthen cybersecurity oversight in a sector that handles vast volumes of sensitive consumer and national infrastructure data.
Cyber threats targeting telecom networks can lead to service disruptions, data breaches affecting subscriber information, malware infections and other attacks capable of crippling communications systems, according to the regulator.
By introducing faster reporting timelines, the commission said it hopes to improve sector-wide situational awareness and ensure quicker response to threats before they escalate into major outages or data compromises.
The framework also requires telecommunications companies to establish dedicated Security Operations Centres (SOC) to monitor networks continuously for suspicious activity and cyber threats.
These centres are expected to detect and report malicious activities promptly while coordinating responses internally.
In addition, each operator must designate a cybersecurity lead responsible for working with the commission’s Computer Security Incident Response Team (CSIRT) to share intelligence and coordinate responses to incidents affecting the communications ecosystem.
The NCC said the new framework forms part of broader efforts to strengthen resilience across Nigeria’s communications infrastructure and promote a unified cybersecurity posture in the sector.
The measures come amid growing global and domestic concern over data breaches and cyber intrusions targeting companies that manage large volumes of digital information.
Telecommunications companies, which serve as gateways for internet traffic, mobile banking, messaging and other digital services, are increasingly seen as critical infrastructure vulnerable to cyber threats.
Nigeria’s telecom regulator has in recent years tightened rules around data protection and network security as the country’s digital economy expands.
Telecom
US Court Dismisses All Claims Against Binance in Major Anti-Terrorism Lawsuit Victory

A United States federal court in the Southern District of New York has comprehensively dismissed all claims against Binance, the world’s largest cryptocurrency exchange by registered users, in a high-profile lawsuit under the Anti-Terrorism Act (ATA).

Binance
The 62-page decision represents a decisive legal victory, rejecting allegations from 535 plaintiffs who claimed the platform provided material support linked to 64 terrorist attacks.
The court meticulously examined and dismissed every central allegation, ruling that plaintiffs failed to establish Binance assisted terrorists, associated itself with the attacks, participated in or sought to advance them, or engaged in any conspiracy with terrorist organisations.
This full dismissal underscores the absence of evidence supporting the claims, affirming Binance’s long-standing position that the suit was meritless.
Binance General Counsel Eleanor Hughes described the outcome as “a complete vindication of all false allegations.” She emphasised: “The court has unambiguously rejected the false and damaging narrative that Binance assisted terrorists.
“We have always maintained these claims were without merit, and today’s ruling confirms that. We will continue to defend ourselves aggressively against any litigation or reporting that misrepresents who we are and how we operate.”
While the ruling grants plaintiffs 60 days to file an amended complaint in light of a recent appellate decision, Binance expressed strong confidence that no revisions can remedy the “fundamental deficiencies” identified by the court. The exchange views this as a thorough examination and rejection of the underlying assertions.
Binance reaffirmed its commitment to industry-leading compliance infrastructure, proactive regulatory engagement, and robust legal governance worldwide.
The company stressed that its operations do not support, facilitate, or enable terrorism in any form, and it plans to maintain constructive dialogue with regulators while pursuing vigorous defences against misleading narratives.
This development bolsters Binance’s position amid ongoing global scrutiny of crypto platforms, highlighting its operational integrity in a sector often targeted by unsubstantiated claims.
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