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Salesforce Launches Trusted Generative AI for Customers in Slack

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Salesforce today announced the rollout of Slack AI, a trusted and intuitive generative AI experience available natively in Slack, where work happens. Customers can easily tap into the collective knowledge shared in Slack through guided experiences for AI-powered search, channel recaps, thread summaries, and soon, a digests feature. These capabilities will enable customers to find answers, distill knowledge, and spark ideas faster.
Why it matters: Nearly half of digital workers struggle to find the information they need to efficiently do their jobs, according to Gartner. This, paired with an increasing number of tools and ways to exchange ideas, adds to workers’ cognitive load and makes it difficult to catch up quickly and feel on top of the work day. AI holds enormous potential to make internal knowledge more contextual, relevant, and easier to find and prioritise.
The Slack CEO perspective: “For the past decade, Slack has revolutionised the way we work, bringing people, apps, and systems together in one place,” said Denise Dresser, CEO of Slack. “With Slack AI, we’re excited to take this transformation to the next level. These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth. In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity.”
Innovation in action: Starting today, Slack AI’s search and summarisation capabilities can help customers easily find and consume large volumes of information quickly. These features are trustworthy, easy to use, and require no training. Users initiate them through guided, contextual interactions, ensuring they don’t have to learn brand new skills to enjoy the benefits. And each output is secure, cited, and personalised to the user. With Slack AI, customers can access:

  • AI-powered search that delivers personalised, intelligent responses to any question: Users can ask a question conversationally and get a concise answer based on relevant Slack messages. Users can find what they need faster, whether they want to learn about a new marketing campaign, get up to speed on company policies, glean insights about past decisions from historical context, or define unfamiliar acronyms.
  • Channel recaps that generate key highlights from accessible channels: Users can catch up on unread messages, summarise the last seven days, or set a custom date range to summarise. Users can quickly catch up after time away from work, get up to speed on a new project, or jump in quickly to help resolve time-sensitive issues.
  • Thread summaries that catch users up on long conversations: Users can get the gist of a long conversation in one click, and clear sources are included in each summary, allowing users to dive deeper into a highlight. Users can instantly summarise key decisions and next steps from a thread with a lot of back and forth, get up to speed on a customer support ticket, or catch up on a team stand-up to get a bird’s eye view of priorities.
Sales spotlight: Sales teams are under pressure to streamline their operations and maximize team effectiveness. With Slack AI, sales reps can”
  • Easily identify and bring in the right subject matter expert when a customer has a specific question or concern during a deal cycle.
  • Summarise an account channel and get the context they need to prepare for a customer meeting more effectively.
  • Generate key takeaways from a long discussion about deal progress to help keep the team on track.
Engineering spotlight: The incident management process can be time consuming and complex. With Slack AI, engineering teams can:
  • Find answers in past incident channels to uncover potential solutions and apply learnings.
  • Get the right information they need so they can quickly get situated and jump in to help find a resolution.
  • Recap an incident channel and use it as a starting point to draft a root-cause analysis faster.

Slack’s trusted and secure AI experience: Trust is the number one value at Salesforce, and Slack is committed to building AI products safely, responsibly, and ethically.

  • Slack AI runs on Slack’s infrastructure and upholds the same security practices and compliance standards that customers expect.
  • Slack AI’s large language models (LLMs) are hosted directly within Slack, ensuring customer data remains in-house and exclusively for that organisation’s use.
  • Customer data remains siloed and will not be used to serve other clients, directly or indirectly.
  • Slack AI does not use customer data for LLM training purposes.

The future of native generative AI in Slack: More features that help users summarise and prioritise information are on the horizon. Soon, Slack AI will create digests summarising key highlights from channels that users want to stay informed on but may not require immediate attention, enabling them to stay up to speed on what they could otherwise miss while focusing on their top priorities. Additionally, Slack is building a native AI integration with Einstein Copilot, a new conversational AI assistant for Salesforce CRM, that will provide answers to questions directly in Slack that are grounded in trusted customer data.

These new search and summarisation features are just the beginning of how Slack will enable people to work smarter and faster. In the future, Slack will be the command center for work and the conversational interface for generative AI.
Slack’s AI-ready platform: In addition to these native AI capabilities, partners are bringing additional AI functionality into their Slack apps. Available today, upgraded AI-powered apps from Slack’s partner ecosystem allow users to ask PagerDuty Copilot for help resolving incidents, automatically summarise Notion documents in link previews, and more. And coming soon, a brand new AI integration with Perplexity will allow users to subscribe to AI-powered insights and pipe them into Slack.
What they’re saying:

  • “Slack AI is not only a huge productivity boost — it’s easy to use, right where we already work in Slack. Our team loves how quickly they can find answers, which translates to faster decision-making and a greater focus on work that really drives an impact.” – Kate Earle Jensen, Head of Sales and Partnerships, Anthropic
  • “During the pilot program, we experienced firsthand the major productivity gains that Slack AI could drive for our business. Slack AI has helped speed up our employees’ work exponentially.” – Zach Hyman, Co-CEO, SpotOn
  • “At Perplexity, we’re building the next generation answer engine, applying the most advanced LLMs to make knowledge instant and accessible. Now with Perplexity Push, we’re delivering an enterprise integration that brings AI-powered insights directly into Slack. Teams can easily stay in-the-know on topics they care about where conversations and collaboration already happens.” – Aravind Srinivas, CEO, Perplexity
  • “Slack AI helps users unlock the full potential of company knowledge in Slack, all while supporting existing security, privacy, and compliance controls.” — Irwin Lazar, President and Principal Analyst, Metrigy

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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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MTN Nigeria Races Ahead in Fibre Broadband Market

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MTN Nigeria expanded its lead in Nigeria’s fixed broadband market after adding 13,433 subscribers to its fibre-to-the-home service in December 2025. The gains come as smaller providers struggle to retain users amid rising demand for high-speed internet.

MTN Nigeria Races Ahead in Fibre Broadband Market

Industry data from the Nigerian Communications Commission (NCC) showed sharp subscriber losses among smaller operators.

21st Century Technologies saw its subscriber base fall from 175 in December to 82 in January, a drop of more than 50 percent.

SWIFT Nigeria recorded an even larger decline.

The company lost 11,285 users, with total subscribers falling from 25,484 to 14,199, a 44.3 percent decrease.

The gap between large infrastructure providers and smaller operators is widening as broadband demand grows across Nigeria.

Companies with extensive fibre networks can offer faster speeds and wider coverage, while smaller competitors face higher costs and limited scale.

MTN has accelerated its investment in network infrastructure to maintain its lead.

The company spent ₦1 trillion, or about $715 million, in capital expenditure in 2025, more than double the ₦443.5 billion invested in 2024.

The investment followed a return to profitability, with profit after tax reaching ₦1.1 trillion after losses in 2024 linked to foreign-exchange pressures.

Spending focused on network modernization, 4G expansion, 5G rollout and deeper fibre deployment.

The operator expanded its fibre-to-the-home footprint to about 4 million households, concentrating deployments in Lagos, Abuja, Port Harcourt, Kano and Ibadan as data traffic rose 34 percent.

Network vandalism remains a challenge. MTN recorded 9,218 fibre cuts in 2025, an average of 25 incidents per day, affecting 211 base stations.

Key Takeaways

Nigeria’s broadband market is entering a scale phase where infrastructure investment is becoming the main competitive advantage.

Telecom operators with strong balance sheets are deploying billions of naira into fibre networks to capture demand for high-speed connectivity driven by streaming, remote work, digital payments and cloud services.

Fibre infrastructure also strengthens mobile networks by connecting base stations and improving 4G and 5G performance.

However, the economics of building and maintaining fibre networks remain challenging in emerging markets. Infrastructure vandalism, power supply instability and high deployment costs increase operational risk.

These factors make it difficult for smaller internet service providers to compete with large telecom operators that can spread costs across millions of customers.

As demand for broadband continues to grow in Africa’s largest economy, the sector may see further consolidation, with dominant operators strengthening their market position while regulators face increasing pressure to maintain competition and affordable access to high-speed internet.

 

credit…. dabafinance.com


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VDT Communications Achieves Two Prestigious Certifications ISO /IEC 27001:2022, ISO/IEC 27032:2023 Reinforcing its Leadership in Broadband Service Provision

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L-r: Oluwaseyi Omoloja,Special Project Manager(SPM), Iriowen A. Osemwegie, Head, Audit &Control, Mrs. Bimbo Ikumariegbe, COO, Engr. Biodun Omoniyi,GMD, Engr. Yemi Oladele, CTO, Engr. Oluwasanmi Kehinde, Team Lead, Service Quality Improvement and Busuyi Ojarotade, Head Network Service - all of VDT Communications Limited displaying the latest certifications: ISO/IEC 27032 for Cybersecurity and ISO/IEC for Information Security recently awarded to the company.
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VDT Communications Limited, a provider of Enterprise communication solutions, is proud to announce that it has been awarded the ISO/IEC 27001:2022 Information Security Management System (ISMS) and ISO/IEC 27032:2023 Cybersecurity Management System certifications.

These prestigious certifications demonstrate VDT’s commitment to maintaining the highest standards of information security and cybersecurity, ensuring the protection of sensitive customer data and maintaining the trust of its clients.

These certifications are a testament to VDT’s dedication to implementing robust information security and cybersecurity measures, aligning with international best practices.

The ISO/IEC 27001:2022 certification recognizes VDT’s ability to establish, implement, maintain, and continually improve its ISMS, ensuring the confidentiality, integrity, and availability of customer information. The ISO/IEC 27032:2023 certification highlights its commitment to protecting its customers’ information assets and preventing Cyber threats.

VDT Communications Limited has consistently demonstrated its commitment to excellence, previously earning and maintaining ISO 9001:2015 Quality Management System and ISO 20000-1:2018 IT Service Management certifications. These certifications have enabled the company to deliver high-quality services, ensuring customer satisfaction and loyalty.

“We are thrilled to receive these two prestigious certifications, which reinforce our commitment to information security and cybersecurity. These certifications demonstrate our dedication to implementing robust security measures that ensure confidentiality, integrity and availability of customer data” said Engr. Abiodun Omoniyi, GMD of VDT Communications Limited.

The ISO/IEC 27001:2022 and ISO/IEC 27032:2023 certifications bring numerous benefits to VDT’s customers, including:

  • Enhanced information security and cybersecurity posture
  • Protection of sensitive customer data
  • Compliance with international standards and regulations
  • Improved risk management and incident response
  • Increased trust and confidence in VDT’s services

“We are proud to serve our customers with the highest level of security and quality,” Bimbo Ikumariegbe, Chief Operating Officer (COO) of VDT. “These certifications demonstrate our commitment to excellence and our dedication to delivering innovative communication solutions that meet the evolving needs of our customers” – Olufemi Akinola, Head, Information Technology.


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NDPC Warns Content Creators Against Privacy Violations in Viral Videos

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Nigeria Data Protection Commission (NDPC) has issued a stern warning to content creators filming and sharing videos of unsuspecting citizens on social media, describing such practices as direct violations of citizens’ rights to informational self-determination.

NDPC Warns Content Creators Against Privacy Violations in Viral Videos

NDPC

The Commission drew attention to individuals capturing pictures and footage of the general public without consent, breaching Section 37 of the 1999 Constitution of the Federal Republic of Nigeria (as amended) and the Nigeria Data Protection Act, 2023 (NDP Act).

NDPC specifically flagged a content creator in Lagos State who films unsuspecting passersby at roadsides for a “reality show”. The Commission stressed that processing personal images in this manner demands explicit consent or a justifiable lawful basis under the NDP Act.

Preliminary investigations revealed no public or legitimate interest served by this “wilful invasion of privacy”. Data subjects, the Commission noted, have no reasonable expectation that their images would be captured and broadcast globally by an unknown individual.

National Commissioner/CEO Dr Vincent Olatunji has instructed social media platform owners—including TikTok, X (formerly Twitter), and Meta—to intensify enforcement of community guidelines to prevent harm from unlawful and unfair personal data processing.

Platforms failing to act promptly face sanctions under the NDP Act. Individual creators remain personally liable for violations, potentially facing criminal prosecution for infringing citizens’ and data subjects’ privacy rights.

The advisory was signed by Babatunde Bamigboye, Esq. CDPRP, Head of Legal, Enforcement and Regulations.

NDPC emphasised that abuse of rights under the guise of entertainment will not be tolerated, urging compliance to safeguard Nigerians’ data privacy in the digital age.


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