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Salesforce Launches Trusted Generative AI for Customers in Slack

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Salesforce today announced the rollout of Slack AI, a trusted and intuitive generative AI experience available natively in Slack, where work happens. Customers can easily tap into the collective knowledge shared in Slack through guided experiences for AI-powered search, channel recaps, thread summaries, and soon, a digests feature. These capabilities will enable customers to find answers, distill knowledge, and spark ideas faster.
Why it matters: Nearly half of digital workers struggle to find the information they need to efficiently do their jobs, according to Gartner. This, paired with an increasing number of tools and ways to exchange ideas, adds to workers’ cognitive load and makes it difficult to catch up quickly and feel on top of the work day. AI holds enormous potential to make internal knowledge more contextual, relevant, and easier to find and prioritise.
The Slack CEO perspective: “For the past decade, Slack has revolutionised the way we work, bringing people, apps, and systems together in one place,” said Denise Dresser, CEO of Slack. “With Slack AI, we’re excited to take this transformation to the next level. These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth. In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity.”
Innovation in action: Starting today, Slack AI’s search and summarisation capabilities can help customers easily find and consume large volumes of information quickly. These features are trustworthy, easy to use, and require no training. Users initiate them through guided, contextual interactions, ensuring they don’t have to learn brand new skills to enjoy the benefits. And each output is secure, cited, and personalised to the user. With Slack AI, customers can access:

  • AI-powered search that delivers personalised, intelligent responses to any question: Users can ask a question conversationally and get a concise answer based on relevant Slack messages. Users can find what they need faster, whether they want to learn about a new marketing campaign, get up to speed on company policies, glean insights about past decisions from historical context, or define unfamiliar acronyms.
  • Channel recaps that generate key highlights from accessible channels: Users can catch up on unread messages, summarise the last seven days, or set a custom date range to summarise. Users can quickly catch up after time away from work, get up to speed on a new project, or jump in quickly to help resolve time-sensitive issues.
  • Thread summaries that catch users up on long conversations: Users can get the gist of a long conversation in one click, and clear sources are included in each summary, allowing users to dive deeper into a highlight. Users can instantly summarise key decisions and next steps from a thread with a lot of back and forth, get up to speed on a customer support ticket, or catch up on a team stand-up to get a bird’s eye view of priorities.
Sales spotlight: Sales teams are under pressure to streamline their operations and maximize team effectiveness. With Slack AI, sales reps can”
  • Easily identify and bring in the right subject matter expert when a customer has a specific question or concern during a deal cycle.
  • Summarise an account channel and get the context they need to prepare for a customer meeting more effectively.
  • Generate key takeaways from a long discussion about deal progress to help keep the team on track.
Engineering spotlight: The incident management process can be time consuming and complex. With Slack AI, engineering teams can:
  • Find answers in past incident channels to uncover potential solutions and apply learnings.
  • Get the right information they need so they can quickly get situated and jump in to help find a resolution.
  • Recap an incident channel and use it as a starting point to draft a root-cause analysis faster.

Slack’s trusted and secure AI experience: Trust is the number one value at Salesforce, and Slack is committed to building AI products safely, responsibly, and ethically.

  • Slack AI runs on Slack’s infrastructure and upholds the same security practices and compliance standards that customers expect.
  • Slack AI’s large language models (LLMs) are hosted directly within Slack, ensuring customer data remains in-house and exclusively for that organisation’s use.
  • Customer data remains siloed and will not be used to serve other clients, directly or indirectly.
  • Slack AI does not use customer data for LLM training purposes.

The future of native generative AI in Slack: More features that help users summarise and prioritise information are on the horizon. Soon, Slack AI will create digests summarising key highlights from channels that users want to stay informed on but may not require immediate attention, enabling them to stay up to speed on what they could otherwise miss while focusing on their top priorities. Additionally, Slack is building a native AI integration with Einstein Copilot, a new conversational AI assistant for Salesforce CRM, that will provide answers to questions directly in Slack that are grounded in trusted customer data.

These new search and summarisation features are just the beginning of how Slack will enable people to work smarter and faster. In the future, Slack will be the command center for work and the conversational interface for generative AI.
Slack’s AI-ready platform: In addition to these native AI capabilities, partners are bringing additional AI functionality into their Slack apps. Available today, upgraded AI-powered apps from Slack’s partner ecosystem allow users to ask PagerDuty Copilot for help resolving incidents, automatically summarise Notion documents in link previews, and more. And coming soon, a brand new AI integration with Perplexity will allow users to subscribe to AI-powered insights and pipe them into Slack.
What they’re saying:

  • “Slack AI is not only a huge productivity boost — it’s easy to use, right where we already work in Slack. Our team loves how quickly they can find answers, which translates to faster decision-making and a greater focus on work that really drives an impact.” – Kate Earle Jensen, Head of Sales and Partnerships, Anthropic
  • “During the pilot program, we experienced firsthand the major productivity gains that Slack AI could drive for our business. Slack AI has helped speed up our employees’ work exponentially.” – Zach Hyman, Co-CEO, SpotOn
  • “At Perplexity, we’re building the next generation answer engine, applying the most advanced LLMs to make knowledge instant and accessible. Now with Perplexity Push, we’re delivering an enterprise integration that brings AI-powered insights directly into Slack. Teams can easily stay in-the-know on topics they care about where conversations and collaboration already happens.” – Aravind Srinivas, CEO, Perplexity
  • “Slack AI helps users unlock the full potential of company knowledge in Slack, all while supporting existing security, privacy, and compliance controls.” — Irwin Lazar, President and Principal Analyst, Metrigy

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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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TD Africa Secures AI ISO Certifications

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TD Africa, Sub-Saharan Africa’s leading technology distributor, has once again raised the bar for the continent’s digital transformation journey by attaining the ISO 42001 (Artificial Intelligence Management Systems) and ISO 27701 (Privacy Information Management Systems) certifications.

These globally recognized certifications, which set the highest benchmarks for responsible AI deployment and data privacy, position TD Africa as a pioneer in preparing Africa for an AI-powered future.

Speaking on the milestone, Mrs. Chioma Ekeh, CEO of TD Africa, stated: “These certifications are not just badges of compliance; they reflect our deep commitment to building Africa’s digital resilience with trust, governance, and accountability at the core. At TD Africa, we believe Africa must not remain a passive consumer of global innovation but must actively shape and co-create solutions that reflect our unique realities. From financial inclusion to agriculture, healthcare, and digital governance, AI presents limitless opportunities—our role is to ensure Africa is prepared to harness them responsibly.”

ISO 42001 provides the world’s first governance framework for the ethical and transparent deployment of artificial intelligence, ensuring solutions align with human values and global best practices. On the other hand, ISO 27701 guarantees that TD Africa manages personal data with unmatched integrity and security. This is an essential pillar in a time where data privacy is increasingly under threat.

For nearly three decades, TD Africa has anticipated and shaped the future of technology on the continent, not by chasing trends, but by building enduring structures. Beyond its certifications, the company has invested in world-class infrastructure, resilient distribution systems across 47 African countries, and a thriving technology ecosystem. Its TecHerdemy program has empowered over 400 women in technology, further cementing its position as a catalyst for inclusive digital growth.

With trusted partnerships with global technology leaders, TD Africa has consistently delivered on its promise to bridge global innovation with African realities. The attainment of these ISO certifications reinforces its ability to responsibly distribute and support advanced AI technologies across its vast network of resellers.

As the world prepares for the dawn of Artificial General Intelligence (AGI) with breakthroughs such as GPT-5, TD Africa is ensuring that Africa is not left behind. The certifications demonstrate the company’s readiness to give Africa not just access to innovation, but the muscle, discipline, and confidence to use it sustainably.

“This achievement is not just about TD Africa,” Mrs. Ekeh added. “It is a milestone for Africa. The global AI conversation cannot be left to Silicon Valley or Beijing alone. Lagos, Nairobi, Accra, Kigali, and Johannesburg must also have a strong voice. And TD Africa is proud to amplify that voice. We are no longer waiting for tomorrow to happen; we are preparing tomorrow, today.”

With this bold move, TD Africa has reaffirmed its legacy of leadership in technology distribution, while signaling a new era where Africa plays a decisive role in the global digital renaissance.


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Data Is Life: Why MTN Wants You to Get Smarter with Your Data

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Ugonwa Nwoye, MTN’s Chief Customer Relations and Experience Officer,
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If there’s one thing we can all agree on, it’s this: life today runs on data. From morning Instagram scrolls to Zoom classes and late-night Netflix binges, we’re constantly plugged in, streaming, scrolling, and sharing. But if you’ve ever wondered, “Why does my data finish so fast?” or seen that dreaded low-balance pop-up just when you need it most, you’re not alone.

At MTN’s Customer Engagement Day 2025, Ugonwa Nwoye, MTN’s Chief Customer Relations and Experience Officer, addressed this reality in a way that felt both practical and deeply relatable. She spoke about how essential data has become, calling it the lifeblood of modern living. “If you don’t have data in today’s world, you feel cut off. Isolated. That’s how important connectivity is,” she said, capturing how many of us feel when we’re disconnected even for a moment.

Her words struck a chord, especially as she shared candidly about her own experiences. She reminded everyone that many apps continue to run in the background, consuming data without our knowledge, and how video-heavy habits, such as endless TikTok reels or video calls, can quickly drain data bundles.

But the heart of Ugonwa’s message wasn’t just about the challenges; it was about empowerment. She emphasised that MTN’s goal is not simply to sell data but to help customers use it better. She explained how MTN is equipping people with the tools they already have on their phones to track usage, teaching simple ways to control consumption and sharing practical tips for managing apps more effectively. “We’re not just telling you your data is finished,” she said. “We want you to know how it was used and how to make it last longer. It’s about giving you control.”

What stood out most was her willingness to listen. Throughout the session, she engaged directly with real complaints and questions from the audience, from why smaller bundles seem to finish faster, to teachers who spend entire days on Zoom, to concerns about coverage in certain areas. Ugonwa addressed each one, acknowledging frustrations and committing to follow up. “We hear you. From data issues to service gaps, we’re taking notes and acting. Your hustle is important to us, and our job is to enable it,” she reassured the room.

Her approach made it clear that MTN isn’t shying away from customer concerns but leaning into them. In a world where data has become as necessary as food and water, Ugonwa’s session felt like a much-needed reminder that while technology connects us, what really matters is how well it serves the people who rely on it every day. As she closed, the message was simple but powerful: MTN sees you, it hears you, and it is working to make sure your digital life is not just connected but smarter and more empowering.


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Paradigm Initiative Equips Prosecutors for the Digital Age of Crime

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Paradigm Initiative is organising a capacity-building workshop to empower government prosecutors to prosecute cases committed through or facilitated by digital technologies, specifically examining new Artificial Intelligence (AI) trends in alignment with constitutional provisions and international human rights standards.

The two-day workshop in Abuja, Nigeria, is being held under the theme, “Prosecution in the Age of Artificial Intelligence.” It is organised by Paradigm Initiative with support of the Kingdom of the Netherlands under the Stemming the Tide of Abuse in Nigeria’s Digital Space (STANDS) Project. Drawing from new trends in the growing integration of artificial intelligence (AI) and digital systems into public administration and criminal investigations, it aims to find a balance through deep examination and understanding of how these technologies function, the new risks they pose, and the necessary safeguards to ensure that citizens’ fundamental rights remain protected.

This workshop comes at a crucial time, as criminal procedure laws have yet to fully catch up with the realities of the digital age and the evolving ways in which offences are committed. Increasingly, digital platforms are weaponised against victims, violating their privacy and exposing them to harm. With emerging technologies, these threats are becoming more sophisticated, placing mounting pressure on prosecutors to deliver results.

Speaking at the workshop’s opening, Khadijah El-Usman, Paradigm Initiative’s Senior Programmes Officer for Anglophone West Africa and lead on the workshop, highlighted that failure to build this capacity now risks widening the gap between the speed of technological change and the legal system’s ability to respond. This could lead to ill-equipped prosecutors, unintended violations of rights during investigations, and a further loss of public trust in the justice system.

She added, “By investing in targeted training, we can ensure prosecutors are not only keeping pace with emerging threats but are also positioned to advocate for evolving laws in the space.”

In his remarks, the deputy ambassador of the Kingdom of the Netherlands Embassy to Nigeria, Robert Sonnemans, praised the way in which Nigeria is embracing the digital age and the opportunities that come with it. “Artificial intelligence is a clear example of both promise and risk, holding immense potential to strengthen investigations and improve access to justice, but also pressing questions on how to ensure fairness and prevent bias or misuse.

The Deputy Director, Department of Public Prosecution of the Federation, Barrister Ali Baba Rijaiu, urged participants to embrace the training, in his words, “the work we do shapes the trust of citizens in the justice system. If we rise to the demand of this digital age, we will not only defeat crime, we will also safeguard freedom and show that justice in Nigeria is not left behind by technology but strengthened by it.”


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