Telecom
Salesforce Launches Trusted Generative AI for Customers in Slack
- AI-powered search that delivers personalised, intelligent responses to any question: Users can ask a question conversationally and get a concise answer based on relevant Slack messages. Users can find what they need faster, whether they want to learn about a new marketing campaign, get up to speed on company policies, glean insights about past decisions from historical context, or define unfamiliar acronyms.
- Channel recaps that generate key highlights from accessible channels: Users can catch up on unread messages, summarise the last seven days, or set a custom date range to summarise. Users can quickly catch up after time away from work, get up to speed on a new project, or jump in quickly to help resolve time-sensitive issues.
- Thread summaries that catch users up on long conversations: Users can get the gist of a long conversation in one click, and clear sources are included in each summary, allowing users to dive deeper into a highlight. Users can instantly summarise key decisions and next steps from a thread with a lot of back and forth, get up to speed on a customer support ticket, or catch up on a team stand-up to get a bird’s eye view of priorities.
- Easily identify and bring in the right subject matter expert when a customer has a specific question or concern during a deal cycle.
- Summarise an account channel and get the context they need to prepare for a customer meeting more effectively.
- Generate key takeaways from a long discussion about deal progress to help keep the team on track.
- Find answers in past incident channels to uncover potential solutions and apply learnings.
- Get the right information they need so they can quickly get situated and jump in to help find a resolution.
- Recap an incident channel and use it as a starting point to draft a root-cause analysis faster.
Slack’s trusted and secure AI experience: Trust is the number one value at Salesforce, and Slack is committed to building AI products safely, responsibly, and ethically.
- Slack AI runs on Slack’s infrastructure and upholds the same security practices and compliance standards that customers expect.
- Slack AI’s large language models (LLMs) are hosted directly within Slack, ensuring customer data remains in-house and exclusively for that organisation’s use.
- Customer data remains siloed and will not be used to serve other clients, directly or indirectly.
- Slack AI does not use customer data for LLM training purposes.
The future of native generative AI in Slack: More features that help users summarise and prioritise information are on the horizon. Soon, Slack AI will create digests summarising key highlights from channels that users want to stay informed on but may not require immediate attention, enabling them to stay up to speed on what they could otherwise miss while focusing on their top priorities. Additionally, Slack is building a native AI integration with Einstein Copilot, a new conversational AI assistant for Salesforce CRM, that will provide answers to questions directly in Slack that are grounded in trusted customer data.
- “Slack AI is not only a huge productivity boost — it’s easy to use, right where we already work in Slack. Our team loves how quickly they can find answers, which translates to faster decision-making and a greater focus on work that really drives an impact.” – Kate Earle Jensen, Head of Sales and Partnerships, Anthropic
- “During the pilot program, we experienced firsthand the major productivity gains that Slack AI could drive for our business. Slack AI has helped speed up our employees’ work exponentially.” – Zach Hyman, Co-CEO, SpotOn
- “At Perplexity, we’re building the next generation answer engine, applying the most advanced LLMs to make knowledge instant and accessible. Now with Perplexity Push, we’re delivering an enterprise integration that brings AI-powered insights directly into Slack. Teams can easily stay in-the-know on topics they care about where conversations and collaboration already happens.” – Aravind Srinivas, CEO, Perplexity
- “Slack AI helps users unlock the full potential of company knowledge in Slack, all while supporting existing security, privacy, and compliance controls.” — Irwin Lazar, President and Principal Analyst, Metrigy
Amazon, the world’s largest e-commerce and cloud computing powerhouse, announced plans Wednesday to eliminate 16,000 jobs globally, escalating a restructuring drive first flagged in October with 14,000 earlier cuts.
Amazon
The layoffs, hitting corporate ranks across multiple divisions, aim to slash management layers, boost accountability, and dismantle bureaucracy, Senior Vice President Beth Galetti stated in an internal memo. Despite booming holiday sales and $21 billion quarterly profits on $180 billion revenue, Amazon seeks to redirect resources toward massive artificial intelligence investments amid slower post-pandemic growth and rising costs.
Galetti explained that while some teams finalised October adjustments, others required extended reviews, pushing total reductions toward 30,000—the firm’s largest ever. CEO Andy Jassy, pursuing leaner operations since 2021, has long signalled AI’s role in shrinking white-collar headcount, with corporate staff—about 350,000 of 1.5 million total—bearing the brunt, sparing warehouses.
The move mirrors Big Tech’s broader belt-tightening as firms recalibrate pandemic-era hiring binges against economic headwinds, AI disruption, and policy uncertainties under President Donald Trump. Amazon’s October cuts struck 2,000 in Washington state—including engineers, recruiters, analysts—and 1,500 in California, with fresh impacts undisclosed by location.
Jassy emphasised culture over pure finances in prior notes, blaming rapid expansion for excess layers after workforce doubling during COVID lockdowns fueled online shopping surges. Recent U.S. hiring slowdowns—to 50,000 jobs in December—underscore corporate caution amid AI’s job-shifting potential and tariff worries.
Analysts note the cuts free capital for AI dominance, pitting Amazon against rivals in generative tools despite no immediate financial distress. Ex-workers have decried impersonal processes, often learning via media leaks, highlighting tensions in Earth’s “best employer” shedding talent en masse.
As tech pivots to AI frontiers, Amazon’s aggressive pruning signals a new era: fewer bodies, sharper focus, betting machine smarts eclipse human scale in the post-boom landscape.
Operatives of the Nigeria Police Force smashed a sophisticated cybercrime ring Wednesday, arresting six suspects accused of hacking a major telecommunications company and looting airtime and mobile data worth a staggering N7.7 billion.
The Force Public Relations Officer, CSP Benjamin Hundeyin, disclosed in a statement that the suspects breached the telecom giant’s core billing and payment systems by compromising internal staff login credentials, enabling them to siphon off vast quantities of airtime and data for illicit resale.
Named in the arrests are Ahmad Bala, Karibu Mohammed Shehu, Umar Habib, Obinna Ananaba, Ibrahim Shehu, and Masa’ud Sa’ad – a mix of northern and southern names hinting at a cross-regional fraud network that preyed on Nigeria’s digital backbone.
Police swooped on the gang’s hideouts in coordinated raids across Kano and Katsina states in October 2025, with a final takedown in the Federal Capital Territory, recovering two mini-plazas masquerading as legitimate retail outlets stocked with over 400 laptops, about 1,000 mobile phones, and a Toyota vehicle.
Investigators also froze substantial sums in the suspects’ bank accounts, tracing the dirty money trail back to the diverted resources that left the unnamed telecom firm reeling from unauthorised activities reported in a desperate petition.
The breach, described by police as a “calculated assault on critical infrastructure,” allowed the hackers to manipulate the company’s systems undetected for months, offloading billions in airtime and data bundles through underground channels and raking in illicit profits.
Hundeyin vowed that the net was widening, with forensic experts combing through digital footprints and financial ledgers to expose any remaining accomplices or beneficiaries in what he called “one of the largest telecom heists in recent Nigerian history.”
Inspector-General of Police, IGP Kayode Adeolu Egbetokun, praised the crack team from the National Cybercrime Centre for their “relentless professionalism,” urging telecom firms to bolster cybersecurity amid a surge in digital predation.
As the suspects cool their heels awaiting arraignment under the Cybercrimes (Prohibition, Prevention) Act, the case underscores Nigeria’s growing battle against tech-savvy fraudsters targeting the N1.7 trillion telecom sector that powers millions of daily transactions.
Industry watchers warn that such breaches erode investor confidence and hike operational costs, ultimately passed onto consumers already grappling with soaring data tariffs in Africa’s most populous nation
As Africa and MENA’s startup ecosystems transition from post-correction resilience into a new phase of disciplined growth, the Africa Startup & VC Landscape Preview (ASVLP 2026) will convene leading founders, investors, policymakers, and ecosystem builders on January 29, 2026, for its second annual, agenda-setting virtual forum.
Following a challenging global venture cycle, 2025 marked a notable rebound across the African ecosystem, with startups raising an estimated $3.2–$3.3 billion over the full year.
The recovery was accompanied by significant structural shifts: Kenya emerged as the leading destination among Africa’s “Big Four” markets for the first time, while Nigeria recorded a year-on-year funding decline, reflecting changing investor preferences, macroeconomic pressures, and a broader recalibration toward capital efficiency and sustainability.
Sectorally, fintech remained the most funded vertical, while climate & energy, AI-enabled solutions, healthtech, and infrastructure-adjacent businesses gained increasing attention. Across Africa and MENA, development finance institutions (DFIs) and family offices played a more pronounced role in anchoring funds, deploying catalytic capital, and supporting blended-finance structures, reshaping how early-stage and growth capital is mobilized.
ASVLP 2026 is designed to translate these data points into forward-looking strategy.
The forum will bring together venture capitalists, angel investors, LPs, DFIs, family offices, founders, corporate leaders, and regulators from Africa, MENA, Europe, and North America to assess 2025 outcomes and chart priorities for 2026.
The program will feature keynotes, fireside chats, panels, and deep-dive roundtables, including discussions on:
· The 2026 Africa & MENA FinTech Landscape, focusing on security, profitability, regulation, and growth frontiers
· Emerging Fund Managers, capital formation, and LP alignment
· Talent, operator depth, and institutional capacity as constraints to scale
· Regulatory evolution and cross-border market integration
A major highlight of ASVLP 2026 will be the Final DealRoom Pitch Session, where a curated group of high-potential startups will present to an experienced panel of investors.
• Founders can apply to pitch via: bit.ly/ASVLP-DR-Founders
• Investors seeking DealRoom access can request entry via: bit.ly/ASVLP-DR-Investors
Confirmed speakers for ASVLP 2026 include Khaled Ismail (HIMangel), Idris Ayodeji Bello (LoftyInc Capital), Zachariah George (Launch Africa), Tosin Faniro-Dada (Breega), Selma Ribica (FirstCircle Capital), Maha Mandour (COREangels MEA), Joe Kinvi (Borderless), Remi Prunier (Orange Ventures MEA), Karima El Hakim (Plug and Play Tech Center), Souheil Guessoum (President, The Confederation of Citizen Employers – Algeria (CAPC)), Remi Prunier (Partner, Orange Ventures, MEA), Maha Mandour (COREAngels MEA), Ali Hussein (President, Kenyan FinTech Association), Patrick Okebu (CIO, Interswitch Group) among other leading voices shaping capital, policy, and innovation across the region.
“The conversation has shifted,” said Uche Aniche, Convener of ASVLP. “It’s no longer about whether capital will return to Africa and MENA, but what kind of capital, deployed with what discipline, and in service of which long-term outcomes. ASVLP exists to help the ecosystem make sense of that transition.”
Participation in ASVLP 2026 is free but strictly by invitation.
Interested participants are encouraged to repost the official announcement on LinkedIn and comment #ASVLP2026 to receive a private registration link. They could also email [email protected] and request invite.
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